Privacy Policy

This policy applies to Akhteserlak’s public experience in Kuwait and Jordan, including search, product-price comparisons, deals, price history, retailer redirects, and product-photo search.

The current shopper interface does not require a public account and does not collect shopper names, email addresses, or payment details. Administrative tools are separate and restricted to authorized operators.

Price alerts are optional: we store your email, product, country, target price, and language to send a confirmation and one notification when the target is reached. Our email provider processes your address and message to deliver it. You can delete the alert and its data through the email link. Unconfirmed requests are deleted after 48 hours.

We process a limited set of data needed to operate the comparison service and understand how it performs.

The upload is decoded, resized, and re-encoded in memory, which removes EXIF and location metadata. Akhteserlak sends the sanitized image and a limited list of candidate product names to the configured AI provider, with provider-side response storage disabled in the request.

Akhteserlak does not persist the original or sanitized image. We retain only limited operational outcome data such as match status, result count, confidence, and detected category or brand. The AI provider also processes the image under its own terms and practices.

• Operate the service: show the correct country-specific products, prices, and retailers and perform search and matching.
• Improve discovery: understand submitted search terms and opened products to build trends and improve catalog navigation.
• Protect quality: deduplicate rapid repeat clicks, rate-limit visual search, and reduce misuse.
• Diagnose issues: identify and resolve interface and collection failures without retaining request contents in application error records.

Akhteserlak does not sell shopper data and does not currently use it for targeted advertising.

The site uses a technical session and session identifier for certain functions, click deduplication, and rate limits. Your browser may store the session in an essential cookie.

Appearance follows your device setting automatically. A manual change applies to the current page without saving a permanent browser preference. Language, country, search terms, and filters also appear in page URLs and may remain in browser history. Akhteserlak does not currently set advertising or marketing cookies.

We share data only as needed to provide the service, operate its infrastructure, or comply with a valid legal obligation.

• Visual-search provider: receives the sanitized image and candidate product list only when you choose photo search.
• Retailers: when you choose “Go to store,” the retailer receives your visit like any direct website request and its own policy applies.
• Infrastructure providers: hosting, database, and network providers may process technical data on our behalf to keep the platform available.
• Law and safety: we may disclose information when legally required or necessary to protect the platform and its users.

Akhteserlak does not retain visual-search images. Search, click, visual-search outcome, and operational records may remain until removed through maintenance or a valid request; there is currently no single automatic deletion schedule for these records.

We use access controls, data minimization, sensitive-value redaction in error messages, and encrypted connections where supported by the infrastructure. No system is completely secure, so we cannot promise absolute protection.

Our providers may process data in countries different from the browsing market. Where that occurs, we rely on the provider’s arrangements and controls for that processing.

Depending on applicable law, you may request an explanation, access, correction, deletion, or objection concerning data linked to you. Because most analytics are not tied to a public account, we may be unable to associate an anonymous record or session identifier with you without additional information.

You can clear the session cookie and local preference through browser settings, avoid photo search, or choose not to follow retailer links. Blocking the session cookie may affect some functions or measurements.

The service is for a general audience and is not designed to knowingly collect children’s personal information. If you believe a child submitted personal information, contact us so we can investigate.

We may update this policy as the platform or its data practices change. We will revise the effective date at the top when a material update is published.